Privacy policy

1. Introduction

This Privacy Policy applies to all users of our website, related mobile sites, and software applications (collectively referred to as "our Platforms"), which are used to access and purchase our storage sheds and related products.

 The purpose of this Privacy Policy is to outline how, why, and when Savvy Sheds (“we”, “us”, or “our”) collects, uses, and protects your Personal Information, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

 We encourage you to read this Privacy Policy alongside our Terms & Conditions and any additional privacy notices we may provide when collecting or processing your Personal Information. By using our Platforms, you agree to the terms set out in this Privacy Policy.

 

2. Definitions

·         “Personal Information” and “processing” have the meanings as set out in POPIA.

·         “we”, “us” or “our” refers to Savvy Sheds.

·         “you” or “your” refers to any person accessing or using our Platforms.

·         “registered user” refers to anyone registered on our Platforms who has provided their details to order goods or services.

 

3. Collection of Personal Information

We collect and process Personal Information to provide our products and services effectively. This information may include:

·         Name and surname

·         Email address

·         Physical address (for deliveries)

·         Phone number

·         Payment details (if necessary for processing transactions)

If your Personal Information changes, you can update your details by logging into your account. You confirm that all information provided is accurate, complete, and up to date.

4. Information Automatically Collected

When you use our Platforms, we automatically collect certain information, including:

·         Device and browser type

·         IP address

·         Geolocation data (if location services are enabled)

·         Usage patterns, such as how and when you interact with our Platforms

This data helps us improve our services and personalize your experience.

 

5. Why We Process Your Personal Information

We process your Personal Information to:

·         Register and verify your account

·         Process and fulfill orders for sheds and accessories

·         Arrange and manage deliveries

·         Handle returns, refunds, and warranty claims

·         Communicate with you about orders, promotions, and customer service inquiries

·         Improve our Platforms and shopping experience

·         Comply with legal and regulatory obligations

 

6. Retention of Personal Information

Your Personal Information is retained only as long as necessary for the purposes for which it was collected, or as required by law. Once the retention period expires, we securely delete or anonymize your data.

 

7. Cookies and Tracking Technologies

Our Platforms use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

·         Personalize your experience

·         Remember your preferences and interactions

·         Analyze website performance and usage

You can manage or disable cookies through your browser settings, but this may affect the functionality of our Platforms.

 

8. Direct Marketing

We may send you promotional material about sheds, storage solutions, or accessories that may interest you. You can opt out of direct marketing at any time by:

·         Following the “unsubscribe” link in any marketing email

·         Updating your preferences in your account settings

 

9. Sharing of Personal Information

We do not sell your Personal Information to third parties. However, we may share your information with:

·         Service providers who assist with order fulfillment, payment processing, and marketing

·         Law enforcement or regulatory authorities when required by law

·         Third parties in the event of a business restructuring, such as a merger or sale of assets

All third parties are required to respect the confidentiality of your data and only use it for the purposes specified by us.

 

10. Transfer of Personal Information Outside South Africa

Your Personal Information may be transferred to and stored in countries outside South Africa for purposes such as data hosting or backup services. We ensure that such transfers comply with POPIA by implementing necessary safeguards to protect your data.

 

11. Security of Personal Information

We implement reasonable security measures to protect your Personal Information against unauthorized access, loss, or damage. These measures include:

·         Encryption of sensitive data

·         Restricted access to Personal Information

·         Regular security audits and system updates

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. You provide your information at your own risk.

 

12. Your Rights

Under POPIA, you have the right to:

·         Access your Personal Information

·         Request corrections to inaccurate or outdated information

·         Object to the processing of your data

·         Request the deletion of your data, subject to legal and contractual obligations

·         Lodge a complaint with the Information Regulator if you believe we are mishandling your data

For any queries or requests regarding your rights, please contact us using the details below.